NMC Property lodge all their tenants deposits with The Deposit Protection Service Custodial Scheme.
After your Move In, the next procedure regarding your deposit is followed. As obtained from the DPS web site.
LODGING YOUR DEPOSIT
You pay your deposit to your landlord/letting agent.
Your landlord/letting agent is required to pay the deposit over to The DPS within 30 days of receiving it and provide us with the tenancy details and your contact details. They also have a legal requirement to provide you with certain information about the tenancy - full details can be found on our website. Supplying your mobile phone number and/or email address to your landlord/letting agent is essential.
On receipt of the deposit, we will contact you and your landlord/letting agent to confirm that your deposit is protected. You will also be issued with your unique Repayment ID number. This is five digits long and must be kept somewhere safe as you will need this to request repayment of your deposit from us at the end of your tenancy.
LANDLORDS AND TENANTS: THE REPAYMENT PROCESS
At the end of your tenancy, you and your landlord/letting agent need to agree who is entitled to the deposit. Once this has been decided, you can let us know.
We need to hear from both you and your landlord/letting agent before we will make any repayment. You must fill out a Joint Deposit Repayment form, either online or using the paper form, providing us with your unique Repayment ID number.
WHAT HAPPENS IF WE CAN'T AGREE HOW THE DEPOSIT IS REPAID?
The DPS run an independent Alternative Dispute Resolution (ADR) service which aims to resolve any dispute quickly and without the need for court action. It is an evidence-based adjudication service, but requires the consent of both parties.